Petzam is owned and operated by Petzam, Inc., located at 5000 Mountain Boulevard, Oakland, California 94619 (“Site”). This Privacy Policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (“PII”) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our Site. If you believe that any part of this Privacy Policy does not comply with those provisions, please contact us at info@petzam.com.

Petzam, Inc., its subsidiaries, affiliates, officers, directors, employees, suppliers, successors or assigns (“we, us or owner”) understand that your personal information is important to you. By way of this Privacy Policy, we attempt to explain how we use, collect, protect, and share any information you voluntarily submit through our website. Our Privacy Policy is an agreement between you and Petzam, Inc. and incorporates by reference the Terms of Use associated with this website. If you do not agree with any of the terms stated herein and the Terms of Use, do not use this site and any of the interior pages. By using or viewing any of the pages on this website, you are agreeing to be bound by these terms.

You hereby acknowledge that you are authorized and have the capacity to enter this agreement and its terms without reservation. You agree that these terms are supported by valuable consideration, the receipt and adequacy of which are hereby acknowledged. By way of example, such consideration includes Petzam, Inc.’s grant of a limited nonexclusive license to you to view or access the content, data and materials, and conveniently submit certain information.

TYPES OF INFORMATION COLLECTED

PERSONALLY IDENTIFIABLE INFORMATION

` In certain transactions or forums, we allow you to voluntarily submit your personally identifiable information including:

• name
• age
• e-mail address
• postal mailing address
• home/mobile telephone number
• credit card number, and
• billing information

You are not required to supply the aforementioned information, except if you wish to use certain features on the Site. For example, the Site may call for a user to voluntarily create a user log-in profile/ID or permit an online transaction. These features require Petzam, Inc. to verify certain information so as to complete the requested transaction. As a part of the verification or profile process, you may be required to submit the personally identifiable information above.

USAGE TRACKING AND “AUTOMATICALLY COLLECTED” INFORMATION

The Site may track and collect categories of information when you visit our Site such as the: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you, but is helpful for marketing purposes or for improving your experience on the Site. We also use “cookies” to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and to store your password so you do not have to re-enter it each time you visit the Site.

The streaming communication provided between you and your Regular Veterinarian through this Site is not stored on the Site or otherwise and is discarded immediately.

“COOKIES” INFORMATION

Cookies or text files may be placed on your computer when you use the site. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies may be of limited duration, which will disappear after you exit the Site or they may be there for unlimited periods of time, even after you leave the site. The cookie will enable us to understand and relate your use of this Site to information we provided or may provide in the future. Some cookies may contain personal information that you voluntarily provided. In addition, the cookie may be encrypted so as to authenticate you on other pertinent parts of the Site.

You should also note that you will be able to remove any of the cookies we place on your hard drive. If you feel you cannot do so, please e-mail info@petzam.com.

HOW WE MAY USE YOUR INFORMATION

Generally, Petzam, Inc. uses any information obtained from or for the site to operate and enhance the various features and services found on the Site, or, for other components of our business. We do not share your personally identifiable information to any third parties for their marketing purposes or marketing services unrelated to our business. For example, we use the personal information about you stored in our member database:

• To facilitate and track online transactions;
• To acknowledge receipt of your payments for tax purposes and to help prevent fraudulent transactions;
• To provide you updated Site information, publications or notices about/from Petzam, Inc.;
• To provide materials about our services or the services of certain affiliated properties; and
• To improve Site flow and usability, tailor content to your needs, and make it more responsive to our users’ preferences.

We may enlist the services of third party vendors to assist with the activities above. We require that these parties process such information in compliance with this Privacy Policy, we authorize only a limited use of such information, and we require these parties to use reasonable confidentiality measures. If you do not want Petzam, Inc. to share your information with any third parties, please email us at info@petzam.com, but please understand that such a request will likely limit your ability to take advantage of all of the features and services we offer on the Site.

Pursuant to Civil Code section 1798.83, Petzam, Inc. will make available a list of those trusted businesses with whom Petzam, Inc. shares the above information at our below office. Please address and send all requests to the Communications Department – Privacy Policy, Petzam, Inc., 5000 Mountain Boulevard, Oakland, California 94619.

PROTECTIVE DISCLOSURES

Except as otherwise provided in this Privacy Policy, we may disclose your personal information when necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; (c) enforce our Terms of Use; (d) protect Petzam, Inc. from fraudulent, abusive, or unlawful uses; (e) to initiate, render, bill, and collect for amounts owed to Petzam, Inc.; (f) to investigate and defend ourselves against any third-party claims or allegations; (g) to assist government enforcement agencies; (h) to protect the security or integrity of the Site; and (i) to protect the rights, property, or personal safety of Petzam, Inc., our users, or others.

SECURITY

We have taken commercial reasonable steps to ensure the security of all data we collect through this service and may use encryption software at certain transaction points. However, in the event that you are subject to fraudulent charges, you agree to notify our office, and your bank and credit card associations, in accordance with standard reporting rules and procedures.

ELECTRONIC PAYMENT & CREDIT CARD TRANSACTIONS

We offer a convenient payment feature to make a credit card transaction. If you do wish to voluntarily use the payment feature, you represent that you are over the age of 18 and understand that you are transacting with a California business, and are taking advantage of services in Oakland, California notwithstanding your current location.

VERIFICATION

You authorize Petzam, Inc., its agents or third party vendors to use your personally identifiable information to make inquiries of any kind to validate your identity. We or third parties may use the information to contact financial institutions, verify your credit history, and gather all relevant information about you, so that we may diligently complete our investigation.

YOUR CHOICES

You may, of course, decline to share your personally identifiable information with Petzam, Inc., in which case Petzam, Inc. will not be able to provide to you some of the features and functionality found on the Site. Your information and preferences may be deleted by you at any time, so long as you are in good standing with Petzam, Inc. We will gladly remove your name and contact information from any mailing lists that Petzam, Inc. sponsors upon notification to us at info@petzam.com.

Periodically, we may ask you to verify your identity before further access to the Site is permitted.
YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.

You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly.

GENERAL

Petzam, Inc. is based in Oakland, California, in the United States of America. Petzam, Inc. makes no claims that the Site or any content on the Site is appropriate or may be downloaded outside of the United States. Access to the content on the Site may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

SEVERABILITY; WAIVER

If, for whatever reason, a court of competent jurisdiction finds any term or condition in this Privacy Policy to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these terms shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

CHANGES

Please check these Terms of Use frequently, as we may occasionally unilaterally change the Terms of Use by revising the language contained on this page. The most current Terms of Use will always be available for you on this page. Amendments to the Terms of Use are effective at the time they are posted on this page, and your continued use of this Site will constitute your acceptance of such amendments.

Rev. 08/28/15